9 November 2010
Attention: Heinie
Benba Motors
Goodwood
FEEDBACK QUESTIONNAIRE: MANAGEMENT
PROGRAM: “FIRE FIGHTING”
Attention: Heinie
Benba Motors
Goodwood
FEEDBACK QUESTIONNAIRE: MANAGEMENT
PROGRAM: “FIRE FIGHTING”
Program Content
- Introduction & Objectives
- Examples of real life fire situations / hazards/ Video.
- Chemistry & components of a fire
- Classes of fires
- Various fire extinguishers
- Evacuation procedures
- Role plays
- Practical / various fire extinguishers/Extinguish
- Real Fire
- Hazardous situations & Emergency procedures
- Assessment and Certification
To improve standards and service delivery we would like you to fill in the following measurement criteria:
Please forward electronically to:
info@blackbirdtraining.co.za
fax 0866896132.
QUESTION 1:
Did any of your staff speak to you about the “FIRE FIGHTING” program?
If yes, please note their comments:
Yes *__ No ___
Sidney said that the session was very informative and that putting out actual fires was good training.
QUESTION 2:
Have you noticed any improvement in attitude and awareness from staff with regards to Fires and the dangers in general?
If yes, please note your comments:
Yes _*_ No ___
Sidney is much more aware of possible threats. He is now keeping other staff on their toes as well
QUESTION 3:
Would you consider enrolling more staff on the “Fire Fighting” program in the future?
If yes, please note your comments:
Yes _*__ No ___
It would be wonderful to have more of the staff complete the program.
QUESTION 4:
Is there any additional areas/content/knowledge you would like us to ad to our existing program?
If yes, please give detail:
Yes ___ No _*_
QUESTION 5:
Did any of the attendees express their opinion with regards to the catering arrangements?
If yes, please comment:
Yes ___ No _*_
All learners attended the program with a positive attitude.
Heinie Boshof
(General Manager –Benba Motors)
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28 April 2010
Attention: Suzaan
Falsebay 1 Stop
N2 Macassar
FEEDBACK QUESTIONNAIRE: MANAGEMENT
PROGRAM: “SERVICE EXCELLENCE”
Program Content
- Professionalism
- The Fuel Industry
- Objectives
- Mystery Marker/All division’s
- Marking criteria Mystery Shopper/All divisions
- Attitude/Emotions
- Career Orientation
- Customer Excellence
- Engen Dynamic
- Resolving conflict situations / Do’s &Don’ts
- Language issues / 2010 Soccer World Cup
- BOSS Philosophy
- Practical Role Plays / All divisions
- Assessment / Certification
To improve standards and service delivery we would like you to fill in the measurement criteria:
Please forward electronically to: mwillemw@mweb.co.za
QUESTION 1
Did any of your staff speak to you about the “Service Excellence” program?
If yes, please note their comments:
Yes _x_ No ___
Learnt a lot. Wish there were more time left. Want to learn more. Enjoyed the role play very much. Learn more than just the 6 steps of Dynamic Service. Very Good. Learnt new things. Understand why attitude plays such a big role in service delivery.
QUESTION 2
Have you noticed any improvement in service levels and attitude from staff that attended the “Service Excellence” program?
If yes, please note your comments:
Yes _x_ No ___
Staff seems more enthusiastic about service delivery. Staff has a better understanding of what is expected from them in general. They are looking forward to the World Cup.
QUESTION 3
Would you consider to enrol more staff on the “Service Excellence” program in the future?
If yes, please note your comments:
Yes _x_ No ___
Yes, definitely. This program delivers results and that is what business is all about.
This can only happen if everyone is talking the same language and have the same understanding to what is expected from them.
QUESTION 4
Is there any additional areas/knowledge you would like us to ad to our existing program?
If yes, please give detail:
Yes ___ No _x_
QUESTION 5
Did any of the attendees express their opinion with regards to the catering arrangements?
If yes, please comment:
Yes ___ No _x_
All learners attended the program with a positive attitude.
Regards
SUZAAN VOSLOO
(General Manager – False Bay One Stop)
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6 October 2010
Attention: Suzaan
Falsebay 1 Stop
N2 Macassar
FEEDBACK QUESTIONNAIRE: MANAGEMENT
PROGRAM: “First Aid”
Program Content
- Demonstrate an understanding of emergency scene management
- Demonstrate an understanding of elementary anatomy and physiology
- Assess an emergency situation
- Applying First Aid procedures to life-threatening situations
- Treat common injuries
To improve standards and service delivery we would like you to fill in the measurement criteria:
Please forward electronically to: info@blackbirdtraining.co.za
QUESTION 1:
Did any of your staff speak to you about the “First Aid” program?
If yes, please note their comments:
If yes, please note their comments:
Yes _X_ No ___
It was interesting and they learned a lot, but would prefer to have more practical experience. They also felt that the content was too much for one day and would’ve liked to do the course over two days.
QUESTION 2
Have you noticed any improvement in staff attitudes towards ‘First Aid’ in general ?
If yes, please note your comments:
Yes _X_ No ___
They immediately shared their knowledge with the co-workers and expressed the feeling that they have gained valuable information re first aid. They also seem more careful of certain things around them and would help other right if not careful or if they are doing something wrong.
QUESTION 3
Would you consider to enroll more staff on the “First Aid” program in the future? If yes, please note your comments:
Yes _X_ No ___
They learn a lot on this course and this don’t just help at the workplace, but also at home. It makes everyone more aware of everything that can go wrong and how to prevent it.
QUESTION 4
Is there any additional areas/knowledge you would like us to ad to our existing program?
If yes, please give detail:
Yes _X__ No __
Maybe to also involve someone with real life experience.
QUESTION 5
Did any of the attendees express their opinion with regards to the catering arrangements?
If yes, please comment:
Yes _X__ No __
Enjoyed the food, it was nice.
Regards
(General Manager – False Bay One Stop)